|About Us This web site is owned and operated by Slec Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact detail
Units 8-10 Norwich Road Industrial Estate, Watton, Norfolk, IP25 6DR, UK
Phone: 01953 885279
Fax: 01953 889393
GB 765 5164 11
Company number: 04126653
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling There are 3 delivery price bands, depending on the content of your order will determine the cost of shipping.|
Orders that are within the dimensions that Royal Mail stipulate will be sent first class at a cost of £3.48 inc vat
Orders under 1 metre and under 10kg will be sent via next day courier at a cost of £7.50 +vat
Orders over 1 metre will be sent via next day courier at a cost of £10 + vat
Once the order is received we aim to have it ready for shipping in 1-2 working days
|Delivery Schedule We will normally send your order to you in 2 business days. International orders are generally dispatched in 2 days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01953 885279 (International +44) or fax us on 01953889393 or write to us at Slec Ltd Units 8-10 Norwich Road Industrial Estate Watton Norfolk IP25 6DR UK|
GDPR - General Data Protection
GDPR stands for 'General Data Protection Regulations'. This was implemented by the EU and UK government to protect the data you supply to companies from misuse. Here at SLEC we take this very seriously and have taken steps to log and secure our customers data.
1. Informed - This means you have the right to request a copy of the data we have related to you.
2. Rectification - You have the right to correct inaccurate data and/or incomplete data.
3. Restrict Processing - In some cases you have the right to restrict the processing of personal data, for example if you contest the accuracy or need the data kept for legal reasons but no longer need our services.
4. Erasure - You have the right to request we delete data that is no longer relevant.
5. Portability - You have the right to request data in a readable format for you to reuse.
6. Right to complain - You have the right to complain to a supervisory authority.
7. Withdraw Consent - You can withdraw your consent to use the supplied data once it is no longer needed.
For an indepth overview of the GDPR regulations and what your rights are please visit the ICO (Information Commisioners Office) at www.ico.org.uk
This website uses the Google Analytics to track usage, as a result reports can be produced that contains statements on the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and third-party visit data. This data cannot be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google account, or generally prohibit the collection of your data by Google Analytics. Google is located at Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Slec Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.